After your installation team is done installing your solar panels, a registration mail should automatically be send to your email. If you did not receive an email, please contact your installer, and have them double check the if the mail adres is correctly entered in the system. If this does not solve the issue, please send an email to: support@taylor.solar. Please include your adres & the name of the installer.
If you did receive the email, but still have trouble logging in, try the "wachtwoord vergeten" option in the page "dashboard.taylor.solar", to set a new password.
In case both options do not work, please contact your installer.
In this case you are experiencing a communication issue. This means in most cases that you do not have any power loss in your system, it is only a display issue. Please send an email to: support@taylor.solar, we can solve this issue remotely for you.
No, the power output of a taylor system is not dependent on any connection to the cloud. As soon as the gateway is turned on, with or without 4g or ethernet connection, the solar panels will produce energy.