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Information we collect
We collect information to provide better services to all our users - from planning a taylor solar installation, to viewing your installation dashboard metrics. We use the information we collect from all our services to provide, maintain, protect and improve them, to develop new ones, and to protect taylor and our users.
We collect information in the following ways:
Information you give us
All of our services require you to sign up for a taylor account. When you do, we’ll ask for personal information, like your name, email address or telephone number to store with your account. This information is used to allow users to securely authenticate and make use with our services.
When you contact Taylor Solar, we keep a record of your communication to help solve any issues you might be facing. We may use your email address and phone number to inform you about our services, such as letting you know about upcoming changes or improvements.
Device information
When you use our services, we automatically collect and store certain information in server logs. This includes device-specific information (such as your hardware model, operating system version) and device event information such as crashes, system activity, hardware settings, and app version.
We use various cookies on our website. Cookies are small pieces of information that are stored on your computer during a visit to a website. Some cookies are necessary for the proper functioning of a website, whereas other cookies collect personal information. Cookies from taylor.solar are safe for your PC, laptop, phone or tablet.
We use cookies to ensure a pleasant user-experience and a fast operation of our website.
These cookies provide us with an insight into the use of our website. To this end, we use cookies for Google Analytics and Google Tag Manager. The use of analytical cookies does not affect the privacy of visitors. The website can be tested based on the data that has been obtained. This, for example, enables us to detect errors and inconveniences, test improvements and optimise user experience.
The functional cookies of taylor.solar are automatically removed when you close your browser. Other cookies remain longer but can be removed or disabled via the browser settings. Note, however, that doing so may impair the functionality of the website.
